Effective Date: 01-01-2025
Website: https://theoccultora.com

At TheOccultora, we take pride in offering handcrafted, spiritually significant, and customized products. Due to the nature of our offerings, we maintain a strict but fair refund and return policy outlined below.

1. No Returns on Spiritual or Custom Products

We do not accept returns or exchanges on:

  • Spiritual tools (e.g., crystals, herbs, charms, ritual kits)

  • Personalized or custom-made items

  • Digital downloads, guides, or readings

  • Used or opened products

This is to respect spiritual hygiene, product integrity, and energy alignment.

2. Damaged or Defective Items

If your item arrives damaged, broken, or incorrect, please contact us within 7 days of delivery at support@theoccultora.com with:

  • Order number

  • Photos of the item and packaging

  • Description of the issue

If approved, we will offer one of the following:

  • A replacement at no additional cost

  • A store credit

  • A partial/full refund, depending on the issue

3. Lost Packages or Wrong Address

  • If your order is marked “delivered” by the courier but you didn’t receive it, we recommend checking with neighbors or your local post office.

  • We are not responsible for packages lost due to incorrect addresses provided during checkout.

  • Please double-check your shipping details before placing your order.

4. Order Cancellations

Orders may only be canceled within 2 hours of purchase. After that, they may already be in processing or preparation, especially for custom work.

To cancel, email us promptly at support@theoccultora.com with your order number.

5. Refund Method

Approved refunds are issued to your original payment method and may take 5–10 business days depending on your bank or provider.

6. Contact Us

If you have any concerns about your order, reach out to:

TheOccultora Support Team
Email: support@theoccultora.com
Website: https://theoccultora.com